Terms of Service

Acceptable Use Policy

When using our website and services, you agree to:

• • Provide accurate and truthful information in all communications and forms
• • Use the website and services only for lawful purposes and in accordance with these terms
• • Respect the intellectual property rights of FrameLight and third parties
• • Not attempt to interfere with the proper functioning of our website or services
• • Not engage in any activity that could harm or compromise our systems or other users

Prohibited Activities

You may not use our services to:

• • Violate any applicable local, national, or international law or regulation
• • Transmit any material that is unlawful, harmful, threatening, abusive, or offensive
• • Impersonate any person or entity or misrepresent your affiliation with anyone
• • Attempt to gain unauthorized access to our systems or user accounts
• • Engage in any form of automated data collection without express written permission

Service Access Requirements

To access and use our services effectively, you must have a compatible device with internet access, use a modern web browser that supports current web standards, maintain the security of your own systems and devices, and ensure you have the necessary rights and permissions for any content you share with us during the service engagement process.

Communication Responsibilities

When you contact us through our website or communicate with us about our services, you are responsible for maintaining the confidentiality of any sensitive information you share, ensuring the email address or contact information you provide is accurate and actively monitored, responding to our communications in a timely manner during active project discussions, and informing us promptly of any changes to your contact information.

Project Consultation Access

Access to detailed project consultations and service agreements is provided on a case-by-case basis following initial contact. We reserve the right to decline service requests that do not align with our capabilities, availability, or ethical standards. Project acceptance and terms are finalized through mutual agreement documented in separate project contracts.

Termination of Access

We reserve the right to restrict or terminate your access to our website and services if you violate these Terms of Service, engage in behavior we deem harmful or inappropriate, fail to meet payment obligations for contracted services, or request termination of service yourself. In the event of termination, any outstanding contractual obligations will be addressed according to the specific project agreement.

Website Uptime and Maintenance

We strive to maintain continuous availability of our website, but we cannot guarantee uninterrupted access. Our website may be temporarily unavailable due to scheduled maintenance, emergency repairs, technical difficulties beyond our control, or updates to improve functionality and security. We will make reasonable efforts to minimize disruptions and provide advance notice of planned maintenance when possible.

Service Feature Availability

The cinematography services we offer, including specific techniques, equipment, and deliverables, may change over time based on technological developments, creative direction, equipment availability, and business priorities. Current service descriptions on our website represent our general capabilities but are not binding commitments for any specific project until formalized in a project agreement.

Geographic Restrictions

Our primary service area is the United Kingdom, with our studio based in London. While we may accept projects in other locations, availability, pricing, and specific terms may vary. International projects are subject to additional considerations including travel logistics, equipment transport, and applicable regulations in the filming location.

Modifications to Terms and Services

We reserve the right to modify our services, pricing structure, and these Terms of Service at any time. Material changes will be communicated through our website with an updated "Last Updated" date. For active projects, any changes will be discussed and agreed upon before implementation. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

Website Content Ownership

All content on this website, including text, graphics, logos, images, video clips, and software, is the property of FrameLight or our content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without express written permission.

Client-Provided Content

When you provide us with content, materials, or creative direction for a project, you represent that you have all necessary rights and permissions to share such content with us. You grant FrameLight a limited license to use, reproduce, and modify the provided content solely for the purpose of delivering the contracted cinematography services.

Work Product Rights

Ownership and usage rights for cinematography work we create are defined in individual project agreements. Typically, clients receive specific usage rights for their commissioned work, while FrameLight retains the right to use completed projects in our portfolio and promotional materials unless otherwise agreed. Detailed intellectual property terms are established before project commencement.

Trademark and Brand Usage

The FrameLight name, logo, and associated branding elements are trademarks of our company. You may not use these marks without our prior written consent. Similarly, we will not use your company name, logos, or trademarks in our promotional materials without your explicit permission, except as necessary to describe the services provided.

Pricing and Quotations

Service pricing displayed on our website represents starting points for typical projects and is provided for informational purposes. Actual project costs are determined through consultation and are documented in detailed quotations. Quoted prices are valid for 30 days unless otherwise specified and may be subject to adjustment based on project scope changes or unforeseen circumstances.

Payment Terms

Specific payment schedules, deposit requirements, and payment methods are outlined in individual project agreements. Generally, we require a deposit before project commencement with remaining payments tied to project milestones or completion. Late payments may incur additional fees and could result in project delays or suspension of services.

Currency and Taxes

All prices are quoted in British Pounds (GBP) unless otherwise specified. Applicable taxes, including VAT where required, will be added to quoted prices. For international clients, currency conversion and international payment processing fees may apply and are the responsibility of the client.

Applicable Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution

In the event of any dispute or disagreement regarding our services or these terms, we encourage you to contact us first to seek an amicable resolution. Many issues can be resolved through direct communication and good-faith discussion. If informal resolution is unsuccessful, formal dispute resolution procedures will be followed as outlined in applicable project agreements or as required by law.

Severability

If any provision of these Terms of Service is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect and enforceable.